FAQ

The general terms and conditions can be found here .

On our contact page you will find all the ways to contact us.

Here you will find the imprint and all the people who are responsible for the celexon brand.

celexon stands for a strong brand and smart AV solutions!

On our brand page you can find out everything about the celexon brand.

You can order by adding the desired products to the shopping cart and following the instructions in checkout.

After your order has been confirmed, subsequent changes or cancellations are only possible within a limited period of time. Please contact us as soon as possible here .

To find the right product for your application, we recommend our product guide or contact us for individual advice .

As a company or public institution, you can order from us on account. All we need is a written order with letterhead, stamp and signature. We accept your order by post or as a PDF document by email .

You can buy from us via PayPal, advance payment or on account. More information can be found here .

Yes, purchasing on account is possible under certain conditions. However, payment on account is not possible for new customers via the automated ordering process in the online shop. Contact us here to order on account.

Yes, our payment processes are protected by modern encryption techniques.

Standard shipping costs €6.99. Most of our products have free shipping.

You can have your order delivered to your home or pick it up yourself from our celexon headquarters. You'll find us here.

Please note that payment on site is not possible. The payment must already have been made online.

If the item is in stock, the standard delivery time within Germany is 1-3 working days. In other European countries the delivery time can be up to 7 working days.

We ship our goods with UPS or TNT as they are mostly bulky goods.

Delivery to a Packstation is not currently offered, but there is the option to deliver to a UPS or TNT depot.

No problem! Our shipping partners UPS and TNT will leave a message after an unsuccessful delivery attempt. Simply arrange a second delivery date with the shipping company. You can also specify a new delivery address in your city. The package will only be handed over to us after three unsuccessful delivery attempts.

In the rare event of transport damage, you will of course not suffer any disadvantages. The freight forwarder is liable for transport damage. When accepting delivery, please pay attention to any obvious damage and note this to the delivery person. To settle the damage, please contact us immediately here .

As a private customer, you can cancel your purchase within 14 days. We will cover the return shipping costs for you. The complete cancellation policy can be found in our cancellation policy .

Yes, we will cover the return shipping costs for you. To make a return, please contact us here .

If, contrary to expectations, a defect occurs in your product, please fill out our complaint form and wait for us to contact you. We will examine your concern and find a solution as quickly as possible.

celexon Europe GmbH grants a bring-in guarantee of at least 24 months from the date of purchase on all celexon brand products. More information can be found here .

In many cases you will receive a longer guarantee on our products; the exact details can be found in the technical data of the product.

Processing times vary depending on the type of return. A general answer is not possible. Please feel free to contact us here if you are waiting for a refund.

You can reach our product experts here .

We currently do not offer on-site advice. Our experts will be happy to assist you by telephone or email. Here you find all information .

The security of your data is important for us. You can find out how we protect your data in our data protection declaration .

In our privacy policy you can find out what data we collect and how we use it.