Refund policy

Warranty claim

If, contrary to expectations, a defect occurs in your product, please complete our form and wait for us to contact you. We will examine your request and find a solution as quickly as possible. As soon as we have checked your claim, we will get in touch with you. As each case is scrutinised in detail, this process may take several days. Please be patient.

Complaint

To report a complaint, please complete the form. As soon as we have checked your application, we will contact you. As each case is scrutinised in detail, this process may take several days. Please be patient.

Returns / Cancellation

As a private customer, you can cancel your purchase within 14 days. We will bear the return shipping costs for you. You can find the complete cancellation policy in our cancellation policy.

The following applies to goods that can be sent by parcel post: You will receive a free return label from us by email and can use it to return the goods to us. Please send the goods unused, in their original packaging and in a break-proof packaging.

We will collect products that are sent at the standard rate but cannot be sent as parcels due to their nature (excessive lengths or bulky goods such as screens or furniture, for example) from your premises. You will be responsible for the costs of this collection. The costs for collecting a screen (mainland only) are EUR 35 or GBP 30 (incl. VAT) and for freight goods (mainland only) EUR 79 or GBP 70 (per pallet incl. VAT). Non-prepaid shipments will not be accepted.

Please note that business customers are subject to individually agreed return/cancellation regulations.

Fill in directly online - Use our form to submit your request and make it easier for us to process:

Form